How Your Information is Collected
When you place an order on our website ("Sites") or by using our Services, or download, activate or register a product or Service with us, you will be prompted to provide (and we will collect) certain types of personally identifiable information, such as your name, postal address, e-mail address, telephone number, financial information (such as your credit card number) and other unique information such as unique device identifiers, geo-location, user IDs and passwords, transaction information and product and service preferences. We also collect the e-mail addresses of customers who communicate with us via e-mail and those who provide their e-mail address when joining our mailing list. In addition, we collect personally identifiable information that is voluntarily provided to us by visitors to our Sites or who use our Services in connection with activities such as contest participations, survey information and member account registrations.
We may collect non-personally identifiable (anonymous) information from all visitors to our Sites and users of our Services, regardless of whether they place an order with us or download software, volunteer such information, communicate with us, join our mailing list or otherwise. We may use such information and aggregate it with other information to track, for example, the total number of visitors to our Sites and Services, the number of visitors to each page of our Sites and Services, the domain names of our visitors' Internet service providers, and how our users use and interact with the Sites and Services. We may share this non-identifiable and aggregate data with our affiliates, agents and business partners, or disclose aggregated user statistics in order to describe our Sites and Services to current and prospective business partners, and to other third parties for other lawful purposes.
We may also collect information about you from commercially available sources. Such information may include your name, address, email address and demographic data. The information that we may collect from these sources may be used along with the information that we collect from you when you visit the Sites or use the Services.
Cookies and Other Information Gathering Tools
Like many sites, we use "cookies." Cookies are small text files that reside on your device and identify you as a unique user. Cookies allow us to, among other things, measure activity on our Sites and Services and to personalize your experience. For example, cookies enable us to remember your viewing preferences without requiring you to re-type a user name and password. Cookies also allow us to track your status or progress when ordering products from us. If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your device by following your browser's help file directions. However, if you reject or delete cookies you may have some trouble accessing and using some of the pages and features on our Sites or Services. We also use other common information gathering tools such as web beacons and embedded web links.
We may also make use of log files in order to track information such as Internet protocol (IP) addresses, browser type, internet service provider (ISP), platform type and date/time stamps. The log files may also contain information we gather that can be used in trend analysis, administration of the site, and overall demography tracking; this information is gathered through the counting of clicks and not linked to personally identifiable information.
Children's Information: We do not knowingly collect personally identifiable information from children under the age of 18 and we do not target our Sites or Services to children under the age of 18.
How We Use Your Information
We use your personally identifiable information to fulfill purchases that you make through our Sites or Services, for marketing purposes, to provide service and support, and to improve the quality and type of applications we make available via our products. We share the information with affiliates and other reputable organizations for service, support and marketing purposes.
If you provide us with your postal or e-mail address, you may receive periodic mailings from us with information about products, services and upcoming events. We may share your information with select business partners so that they may offer products and services that we believe will be attractive to our customers and to those who have subscribed to our mailing list.
In addition, we may share your personally identifiable information with third parties in order to: (i) respond to the requests of police and governmental authorities, (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect our rights or (iv) protect the personal safety of our employees and third parties. We may also share your information with or transfer it to third parties for business reasons, such as in the context of the sale or merger of our company or business.
Aggregate, anonymous data collected is statistical in nature, and does not include personally identifiable information. This data may be used to improve your user experience and the overall quality of our Services.
When you provide us with your credit card information we may redirect that information to certain third parties only for the purpose of payment processing in accordance with their own privacy and security policies.
Third Party Ad Servers; Behavioral Advertising
We may participate in behavioral-based advertising and use third-party service providers to serve ads on our behalf on the Sites and Services. Such providers may collect information about your visits to our Sites and use of our Services. They may use information about your visits to this Sites and use of our Services to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by many major websites.
Integrating Third Party Services within the Services: The Service may allow you to enable various online third party services to be directly integrated into your device. By enabling such third party services, you are allowing us to share log-in information and other relevant information with these service providers. However, please remember that the manner in which third party services use, store and disclose your information is governed solely by the policies of such third parties, and we shall have no liability or responsibility for the privacy practices or other actions of any third party service that may be enabled within the Services.
Security: We maintain reasonable and appropriate security procedures, but we cannot guarantee that your information will be secure in every circumstance.
Notices: If we are required to provide you with notice of a particular event or incident, we will send you such notice by mail, email or telephone.
Changing Your Information: If you believe that you have provided us with information that is incorrect or that needs to be updated you may contact us by using the "Submit Ticket" option on our Support Home Page or by calling us at (800) 395-6682.
Opt-Out / Unsubscribe from Email Marketing: You can access the Sites without providing any personally identifiable information. However, you may not be able to use certain features of the Sites or Services (such as registering, opening an account or making purchases) without providing personally available information. Please visit our Remove from Mailing List Page if you would like to discontinue receiving marketing-related e-mails and opt-out of certain uses of your personally identifiable information by Nova.