Free Support Options:
Free support options vary by products. These options include email support and our Knowledge Base. Additional information on these support options can be found on our Technical Support portal. Please click here to be redirected to our Technical Support portal.
Paid Phone Support
Hours: Monday - Friday 8AM-5PM PST
Eligible Products: The following products are eligible for Paid Phone Support:
- Art Explosion Clip Art 500,000
- Photo Explosion v5
- Label Factory v3 & v4
- Print Artist v24 & v25
- Greeting Card Factory v10 & v11
- In Pixio Photo Clip 8, 9 & 10
- Scrapbook Factory v4 & v5
- Virtual Architect Products
Before You Call:
In order to access Technical Support via phone, you will need a support code. A support code can be used once per incident. Support codes can be purchased on our site at a cost 1 code for $9.99 valid for 30 days or 3 codes for $19.99 valid for 1 year.
Select products are eligible for phone support. Please see the Eligible Products listed above that receive phone support. If you cannot find your product on that list, please refer to the Free Support Options listed above.
Please have your support code ready when calling in to confirm eligibility for phone support.
Need to Place an Order?
To place an order, contact us at: firstname.lastname@example.org
Of course, our online store is open 24/7
Want to Register Your Software?
Click here to fill out our simple registration form.