You can contact us online by submitting a question to us via email. If you wish to submit your technical issue online, please fill out the information in the form below. We try to answer all form submittals by the next business day.  

When filling out this form, it is important that the email address is filled in correctly.  Our Technical Support representative will contact you using the email address you enter. 

Please be detailed in the description of your technical issue.  If there are any error messages, please provide them.  If possible, please provide the steps that were performed that led to the problem. 

NOTE: For support with Parallels Desktop for Mac, please use the support options found here. Also, you may find a solution to your issue by visiting the Parallels discussion forum found here.

ATTENTION: We will respond to this submittal using email.  Some email providers will route our messages to a spam. junk or bulk email folder. Please make sure the filters on your account are set to allow email from Novadevelopment. Directions on how to do this can be found here.

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Note: You will receive an automated confirmation response from us within an hour of submitting this request.  If you do not receive our response, it is likely the filters on your email account are blocking our emails.  Please check the ATTENTION section above to make sure your email filters are configured correctly.